Using the SCOR Model to Assess the Potential Impact on Business Metrics of an IT Solution

We report on preliminary work towards developing a modelbased method for assessing the impact of an IT solution implementation on business metrics in the supply chain domain. We use the supply chain operations model (SCOR) and extend it with metric interdependencies and solution and best practice relationships. We then estimate the likely improvement in a SCOR performance attribute or level I metric given that a set of best practices is implemented with a specific HP IT solution. The estimates can be used to qualify business performance indicators and metrics likely to improve upon the successful introduction of the HP solution into the enterprise.